In the context of the Faculty of Tourism and Hotels – Fayoum University's commitment to supporting scientific research and postgraduate studies, the Master's thesis submitted by researcher Mostafa Mahmoud Youssef Mahmoud, from the Department of Hotel Studies, was successfully defended in the presence of

Prof. Dr. Taher Hassan Mohamed,

Acting Dean of the Faculty and Acting Vice Dean for Education and Student Affairs.

The thesis was entitled: "The Impact of Smart Service Quality on Customer Satisfaction and Loyalty in Fast Food Restaurants in Cairo"

The examination committee was composed of the following members:

Prof. Dr. Ashraf El-Sayed Abdel Maboud

Professor, Department of Hotel Studies, Faculty of Tourism and Hotels – Fayoum University (Committee Chair and Supervisor)

Prof. Dr. Mohamed Abdel Aziz Sayed

Professor, Department of Hospitality Management, Higher Institute of Tourism and Hotels – EGTOTH Ismailia (External Examiner)

Prof. Dr. Mohamed Omar Ahmed

Professor, Department of Hotel Studies, Faculty of Tourism and Hotels – Fayoum University (Supervisor)

Assoc. Prof. Dr. Alia Mokhtar Jaber El-Naggar

Associate Professor, Department of Hotel Studies, Faculty of Tourism and Hotels – Fayoum University (Examiner)

The thesis examined the role of smart service quality in enhancing customer satisfaction and loyalty within the fast food restaurant sector, keeping pace with modern developments in the hospitality industry. The committee commended the significance of the topic and the depth of the scholarly treatment.

At the conclusion of the defense, the committee recommended the acceptance of the thesis, praising the researcher's distinguished academic efforts and wishing him continued success in his scholarly career.